Frequently Asked Questions
Everything you need to know about your home and woodworking projects.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the size of the items ordered.
Do you offer international shipping?
Currently, we offer shipping within the country. For international inquiries, please contact our customer service team to discuss specific freight options and quotes.
What is your return policy for tools and machinery?
We offer a 30-day return policy for most items in their original, unopened packaging. Please note that large machinery may be subject to a restocking fee if the box has been opened.
How can I track my order?
Once your order has dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do your products come with a warranty?
Yes, all Carbatec products come with a standard manufacturer's warranty. The duration varies by product category, typically ranging from 1 to 5 years.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free financing through Afterpay.